Experience Seamless Guest Engagement
SmartGuest is transforming the way hotels engage with guests. Join the growing network of hotels using SmartGuest and stay ahead of the curve.
Market Your Hotel to New Guests
Simply sign up and enhance your digital footprint immediately with our free features.
Customise Your Hotel’s Page
Personalise the guest experience with your branding, images, theming and specials.
SmartGuest Gives You
A Digital Directory
Guest Reviews
Dedicated Specials Section
Brand, Colour & Imagery Customisation
SmartGuest Gives You
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A Digital Directory
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Guest Reviews
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Dedicated Specials Section
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Brand, Colour & Imagery Customisation
Why Hotels Love Us
SmartGuest is so easy to use! It's made my life as a hotel manager so much simpler.
Jessica
36, Johannesburg
Being able to order from our in-house restaurants directly through the app increases our effeciency ten-fold!
John
50, Cape Town
The app allows guests to find our hotel and save it for future visits. This is great for guest loyalty!
Amber
42, Durban
SmartGuest is constantly improving, what's great is that it's free and you only pay for premium features you want
Emile
33, Knysna
Choose your SmartGuest Plan
Freemium
Option
FREE FOREVER
✔ Discoverable to ALL Users signed up on SmartGuest
✔ Display 2 Images of your hotel
✔ Shareable QR Code
✔ Share Basic Hotel Info with 1 Contact Number
✔ Showcase 1 Special
Hospitality
Starter
R4200/month
Up to 50 rooms
R12600/month
51 - 300 rooms
R25200/month
Over 300 rooms
Everything in Free
+ Unlimited Images & Hotel Info
+ 5 Notifications/month
+ 2 Specials/month
+ Audio & eBooks Section
+ Link to hotel booking and online check-in
+ 1 Food & Beverage Menu
Service
Essentials
R8800/month
Up to 50 rooms
R26400/month
51 - 300 rooms
R52800/month
Over 300 rooms
Everything in Starter
+ Post Unlimited Specials & Notifications
+ Hotel Reviews Section
+ Make In-App Phonecalls
+ Unlock hotel rooms with Smart Key
+ F&B Ordering From Unlimited Restaurant Menus
+ Services Menu Ordering
Premium Experience
R11000/month
Up to 50 rooms
R33000/month
51 - 300 rooms
R66000/month
Over 300 rooms
Everything in Essentials
+ In-app Smartphone
+ Smart Key
+ Food and Beverage Ordering From Restaurant Menus
+ Spa & Services Menu Ordering
Personalised Builder
Personalised Builder Quotation
Every hotel is unique, and so are its needs. You can handpick the SmartGuest features that best suit your property. Whether it’s mobile check-in, digital keys, in-app dining, or guest engagement tools, you only pay for what you need - nothing more.
Compare Plans & Features
Feature | Description | Freemium | Hospitality Starter | Service Essentials | Premium Experience |
|---|---|---|---|---|---|
Core Guest Engagement | Hotel details / Amenities / Carousel / Contact details / Restaurant details / WiFi details
| 2 x carousel pictures / Tel number only | Unlimited
| Unlimited | Unlimited |
Guest Communication | Guest welcome message / Interactive notification / Ongoing specials
| 1 x special only | 5 x notification per month / 2 x specials per month
| Unlimited | Unlimited |
Booking and Online Check-in | Integration with PMS for online booking confirmation and check-in
| ❌ | Included
| Included
| Included |
Theming
| App appearance and colour alignment to you brand
| ❌ | Day / Night Theme | Multiple themes available
| Multiple themes available
|
Food & Beverage
| Food and drinks menu
| ❌ | 1 x Food & Drinks Menu | Unlimited Food & drinks menu with order & immediate payment
| Unlimited Food & drinks menu with order & immediate payment
|
Spa Services & Gift Shop | List services and gift shop items and their prices | ❌ | 1 x Spa or Service or Gift Shop Menu | Unlimited Spa or Service or Gift Shop Menu | Unlimited Spa or Service or Gift Shop Menu |
Feedback & Reviews
| Customer review / Feedback communication
| ❌ | Included
| Included
| Included
|
Loyalty & Rewards
| Guest loyalty programme
| ❌ | Individual Hotel loyalty program option | Group Hotel Loyalty program option
| Network Integrated Loyalty program |
Soft Phone
| Guest cell-phone used as soft phone for in-hotel communication, room service and reception engagement
| ❌ | ❌ | Included
| Included
|
Smart Key & Room Control
| Guest mobile phone used for access to room and earmarked amenities (gym's etc)
| ❌ | ❌ | Included
| Included
|
Applet extras - additional traffic motivators
| Weather / points of interest cams / audiobooks / e-readers etc
| ❌ | ❌ | ❌ | Included
|
AI with Analytical insights
| Guest statistics, reporting and guest insights
| ❌ | ❌ | ❌ | Included
|
White Labelling
| Hotel specific application instance of SmartGuest with your own identity
| ❌ | ❌ | ❌ | Included
|
Get SmartGuest For Your Hotel
Available on All Platforms
Select your SmartGuest Plan
Our pricing adapts to your property's needs. Select the option that best describes your hotel:
Market Your Hotel to New Guests
Simply sign up and enhance your digital footprint immediately with our free features.
Customise Your Hotel’s Page
Personalise the guest experience with your branding, images, theming and specials.
SmartGuest Gives You
-
A Digital Directory
-
Guest Reviews
-
Dedicated Specials Section
-
Brand, Colour & Imagery Customisation
SmartGuest Gives You
A Digital Directory
Guest Reviews
Dedicated Specials Section
Brand, Colour & Imagery Customisation
Hospitality Starter
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All Free Features
-
F&B and Services Menu
-
Individual Loyalty Program
-
Online Booking Integration
-
Basic Theming Options
R4,200/mo
Service Essentials
-
All Starter Features
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Soft Phone & Smart-Key Integration
-
Unlimited Communications
-
Full Theming Customisation
-
Premium Support